Its been 2 years that I am a globe client but unfortunatley last feb. 2020, I was supposed to renew earlier my plan as advice by your staff in Gensan City specifically in Kcc Mall branch.
And so happen that they told me that my old plan payment eill be waived for my early renew my plan that will end up on May 15,2020. But I was dia appointed since this was not waived as advice by your staff pr incharge in your Kcc mall branch in Gensan City Globe. Its been 2 years that I am a client on ur postpaid and I dont have any problem with it. But badly thia thing happen lately on my renewed account.
If this will not be settle I would like to ask if I could terminate my plan ealier.
If this will happen again and not settle. And give action on this problem, concern and query please.
Preferred solution: Price reduction.
Globe Telecom Cons: Need customer to fix globes mistakes.