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We have globe acct on 1 of our house in greenfields subd in malaybalay city bukidnon. My family transfer to another house and I instruct them to ask to transfer the connection.
It's been 3 months of waiting been to no avail, they said due to no availability connection there, which is there is. Till now the connection not been transfer and I was been billed continually for 10 months now.
I would like to ask to freeze my acct since they are not using it till we can go back to Philippines so I can personally close it.
Because right now where working in UAE and they told my mother that I should be the one to ask for termination which is impossible because I'm far away.
This is my acct details.
Acct name: Ernesto Matugas Llanes Junior
Acct number: 88190****
Service number: 100305****
Looking forward for your speedy action.
Ernesto M. Llanes jr
Monetary Loss: $250.
Preferred solution: Price reduction.
Globe Telecom Pros: No pros.
Globe Telecom Cons: Costumer service very slow.