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We have globe acct on 1 of our house in greenfields subd in malaybalay city bukidnon. My family transfer to another house and I instruct them to ask to transfer the connection.

It's been 3 months of waiting been to no avail, they said due to no availability connection there, which is there is. Till now the connection not been transfer and I was been billed continually for 10 months now.

I would like to ask to freeze my acct since they are not using it till we can go back to Philippines so I can personally close it.

Because right now where working in UAE and they told my mother that I should be the one to ask for termination which is impossible because I'm far away.

This is my acct details.

Acct name: Ernesto Matugas Llanes Junior

Acct number: 88190****

Service number: 100305****

Looking forward for your speedy action.

Kind regards,

Ernesto M. Llanes jr

Monetary Loss: $250.

Preferred solution: Price reduction.

Globe Telecom Pros: No pros.

Globe Telecom Cons: Costumer service very slow.

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