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I visited globe telecom pampanga...there was only 1 person on the counter...i didnt know there is an appointment needed..i asked them if they can accommodate me since there is person around...They did not give in to my request and insisted i booled an appointment..there is also a lady behind me with the same sentiments..we could have understood it if there are so many people...but there was only ...the next time i had book an appointment at 10:50am..i hot late due to traffic...i told the lady in the counter im willing to wait until the 5 people around will bw finished..again they didnt accomodate me.they want to rebook again

The people on that branch dont care about their customers..they rule by the book..they dont consider the customers situation and lack empathy...

User's recommendation: I dont recommend going to SM pampanga..Personnel are not accomodating and rude.

Product or Service Mentioned: Globe Telecom Customer Care.

Preferred solution: Apology.

Globe Telecom Pros: Quality service.

Globe Telecom Cons: Your servive sucks.

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