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If you live in Manila or Cebu you may get decent service, but in the provinces you pay through the nose for terrible service. I live near Dumaguete and have used Globe for 9 years for line with internet.

Why 9 years? Because no other choice! I have paid the charges in full for 9 years (approx P1.300/month, P140k in total), but on the part of Globe there has been no reciprocation. The connection until now is poor/lousy, the signal is consistently dropped, it is slow.

I had no service at all on 2 occasions for up to 2 weeks (line was physically cut) and after complaining about paying for nothing they gave me as measly P100 credit. We have attempted to call their Hotline many times. the name is a joke, the only thing hot about it is our anger at hardly ever being able to get through. When we have finally got through, you get an excuse from the Globe Book of Excuses: "There is a problem nationwide for about 48 hours", (though no difference days later).

"There is a regional problem" (likewise), "we are carrying out maintenance/connections/etc in your area which may be causing problems". Finally, they agree to send a technician. he comes fiddles around, there is a connection, he leaves, an hour later the same problems again. Finally, a technician came and replaced the modem.

after that it was a little better, but not great and this has taken about a year of calls and complaints. The website is no better. Pages under maintenance or unavailable. Services such as data usage which should be available online are not.

PLDT are finally installing Home Fibr in our area. Globe will be dropped like a hot potatao when that is available, good riddance to bad rubbish.

Reason of review: Poor customer service.

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Guest

I like that ( Globe book of excuses) so true.

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