Globe Telecom - Globe excess payments

August 14, 2016

Dear Globe Philippines:

I am G-one T. Paisones; a plan user of Go Surf Plan 999. I will ask your assistance regarding my excess bill in my plan. Below are the details of my contacts and account:

Name: G-one T. Paisones

Address: Andil, Baroy, Lanao del Norte

Plan: Go Surf Plan 999

Globe Tattoo Sim Number: 09778345708

Account Number: [REDACTED]Contact number: 09274291191

I would like to request to get refund or eliminate the excess bill in my plan. The plan is Go Surf Plan 999 and it has bill cap of 1500 pesos only; but recently my payment reaches more than 1600 pesos; and recently Globe alerted me that I had not pay 1800 pesos even though past days away I had able to pay my bills.

Attached herein are the proofs of my payment.

I am hoping for your dynamic and urgent response.

Best Regards,

G-one T. Paisones

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
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Customer service
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Value for money
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Advertised vs Delivered

  • What I liked
      No items
  • What I disliked
    • Excess bills

Reason of review:
Poor customer service
Preferred solution:
Price reduction
Product or service
Globe Tattoo Plan Go Surf 999
Review category
review #900140

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