Globe charged 2 of our previous month's bill VAT charges which they cannot explain as to how they arrived at the overstated VAT charges they charged us. They just said the extra is for OTHER USAGE!
They cannot explain what specifically these other usage are! Gosh, this is wrong, how about those customers who don't know their Math? Pls be wary, compute your VAT when you receive your bills, it is 12% of MRF, voice call charges and text charges.
Charges to Foreign Service provider (calls/texts while outside of the country) is NOT Vatable; 10% overseas communication tax is for outgoing calls/texts originating from the Philippines to other countries.
Reason of review: unexplained VAT overstatement.
Preferred solution: Let the company propose a solution.
I didn't like: Unexplained vat overcharging.