Globe Telecom - Disappearing prepaid load, and no effective solution by Globe Phil, but it is profiting thereby.
I have to say this: my experience with prepaid load is that Globe is not doing anything effective about it, to stop it; but it is certainly profiting from it, like some drug companies know that their medicines are not only useless but harmful, still they continue to market them.
Three times already I complained to Globe, and the trouble has no cleared up.
The first time I complained, Globe restored my missing load; then the second time I complained, the Globe person told me that they would do a search and I would receive their finding in my mobile, etc.
I left the Globe business office and realized that I did not ask Globe to restore my lost load; but I hated to return because it is always troublesome to go through the whole process of waiting etc., etc. etc.
Then the third time I complained, the Globe person went into tht same spin about doing a search and I would be receiving a message, etc., etc., etc.
I asked the Globe person to restore my lost load, but the person repeated again the same spin, Globe would do a search and find out what the trouble was and I would receive a message from Globe.
I asked again Globe to restore in the meantime my lost load, but the Globe person repeated again the spin that Globe would first do a search, etc., etc., etc.
I was serious and told the Globe person to first restore my lost load because I felt like someone getting my money without my consent and then telling me that I would receive a message from him, and I don't like that kind of a behavior, because before anything else he has to return my money.
So, the Globe person had to get a form and fill it up and then went to the counter where Globe clients were into paying bills etc., but not seeking customers' service.
I noticed that the form was received by one of the persons manning that counter.
She came back and told me that I would receive back my lost load, I asked the Globe person, when? The Globe person said to wait.
I waited then I noticed my mobile phone gave out a sound indicating a message arriving; I read the message, and it was about Globe awarding me the sum of 200 pesos.
I left the Globe business office, but I am sure that I will have to return again, because it will happen again, my prepaid load will diminish even though I did not use it as to take up any amount of load that should correspond to the missing load.
How do I know that I am missing load? Simple, I just text to Globe 222 to inquire about my balance, and when I get the balance, it shows a decrease from previous balance statement but in between that statement and the present one, there had not been any use of my mobile which should take away some load from my prepaid load; this happens repeatedly, so that I fear to text bal to 222 because the balance statement coming back will report again a decreased balance even though I had not used my mobile at all in between the two balance statements.
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Globe Telecom. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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