Judelyn M
map-marker Kanpur, Uttar Pradesh

Wrong cashed in

Globe Telecom - Wrong cashed in
Globe Telecom - Wrong cashed in - Image 2
I cashed in to a wrong # ni gcash..only 1 digit was i mistakenly press..i kept on dialling his # by he was intentionally ignoring and cancelling my calls..pls help me attend to this concern..Been contacting gcash..and told me they cant do anything..how come? I have screenshot of the trasaction and reported it immediately..the accnt # is a globe registered #..how come they can't do anything?
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Loss:
$5000

Preferred solution: Full refund

Marionette D Uvj

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Verified Reviewer

No signal in Australia

Service was cancelled due to late payment, bill was already settled but service still not reinstated. My location is here in Sydney Australia and my globe number ks 0917162****
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Preferred solution: signal reinstated

Francis Christopher R

About my globe simcard

My sim card was blocked. My son try to unlock my sim card pin many times. After it becomes PUK. How can i fix it?is there someone who knows hotline number of globe?
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Preferred solution: My sim to be unlock again.so all my transactions will continue.

User's recommendation: Hope you can helpe

Marquavious Eil
map-marker Cagayan De Oro, Province Of Misamis Oriental

I cannot reach out customer service

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i cannot reach out customer service my concern is that everytime that i am gonna load my phone number i cannot received it and it is for how many days i did reset my device but i cannot received the load can you please do something about this issue so that it will not be a hassle on our part and every penny that we spend is from our hard work.
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Resolved
Ma.Jessica L

Resolved: Wifi problem

I have been called 027730**** thru landline , but need to hang up agreed with the agent to get the account details of wifi. The second attempt is that it is NOW BLOCKED or cant connect the call to hotline. Ive been reaching out to globe at home due to wifi difficulty. Someone please assist me ? Or can call on ?
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Preferred solution: Assistance.

MARIAN B Agz

Wala po natatanggap na otp sa number ko

ilang days na po wla otp ntatanggap number ko ng globe may laman po ang gcash sa number na yan kelangan ko po...parang awa niyo na po ibalik nyo nman po signal ng globe ko...please po wla napo ako kapera pera yan nlng laman ng gcash ko sa refistered number ko na yan
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Preferred solution: txt messages or otp ppo

Nashly Pdf

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Verified Reviewer
| map-marker Taguig, Rizal

I need to talk to a globe representative

My issue is still not yet been resolve. Re:my refund is already going 8 days now but still not yet receive.
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User's recommendation: Be careful for your online payment.

Burn F

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Verified Reviewer

Poor Service

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Original review Aug 31, 2023

I reported an internet issue last Aug-29 at 5AM. I requested to get a technician visit and someone came in the afternoon that same day and found out that a wire was cut going to the box and needs to be replaced.

It was raining that afternoon and they advised to come the next day. I waited, and no one turned up. I called their hotline, and you can't speak to a person. Then I received notification that it was rescheduled the next day.

I am frustrated as it impacted my work.

Then another promise made saying they will make sure to visit today Aug-31 and again, no one came, no one notified.

I will make sure to tell everyone I know how you operate and will make sure the people I know to transfer to a different provider.

I will terminate my service with Globe and will even pay the termination fee just to get out from this.

This is ridiculous, and I have been paying the bill religiously without any hitch! and this is what I will get in return!

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Pros:
  • Internet speed was ok
Cons:
  • Poor costumer service

Preferred solution: Price reduction

Anonymous
map-marker Sibulan, Province Of Negros Oriental

Lousy chat box and in store customer support

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Downgraded globe plan and was assured by staff instore that there will be no charges. I was charged 2000 for the downgrade. Chat thru messenger done was a total waste of time - took too long for response with inutile responses.
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Verenise Enm

For my international unli calls and international call

Last night i unli my globe unli net and call and text and also i unli. Until call for international why i cannot used my unli calls ingernational. When im trying to call international. They said youndont have enough load then i tried to load again regular load. 20 and still incannot call international
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Preferred solution: I want you to fix it

Marilyn A Qxi

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Verified Reviewer

Can i report in your office the number of globe...

Can i report in your office the number of globe gcash scammer? I submit it to nbi agency pls acknowledge this problem.Can I monitor this people so that it can stop using gcash
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Rudolf Aml

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Verified Buyer
| map-marker Makati City, Manila

Cannot text or call

Globe Telecom - Cannot text or call
Globe Telecom - Cannot text or call - Image 2
I register to Go+99 earlier in the afternoon, but suddenly I cant use the call promo, I need it because of my job as a rider to call my customer, So I decided to register again to the promo, using gcash and it works, my concern is Am I able to get a refund of my regulard load since Im using Goextra99 came to gcash. I cant use my first subscription, hows it can be possible?
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Anonymous
map-marker Annemasse, Upper Savoy

Incompetent and unethical

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I had Globe home internet. I lived in the middle of Makati and yet the speeds were terrible.

I had to repeatedly ask for tech support. The customer service is atrociously unresponsive. And then when I had to move, I repeatedly asked for disconnection, only to be ignored. Three months later, after I'd already moved, Globe finally disconnected.

But then sent me the bill for the three months. I complained to a Globe representative and sent proof of all my requests for disconnection, and the rep repeatedly said in writing that the bill would be waived. A year of silence later, I end up receiving an emailed collections notice! And I no longer lived in the Philippines, so the ways to pay that were indicated were not possible for me to do!

It took me hours of frustration and wasted time to try to resolve this. I finally found a way to pay just to be done with it.

But it is unconscionable that I had to pay anything! I am really angry at this company for their rank incompetence!!!

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User's recommendation: avoid this company - terrible business practices

Anonymous
map-marker Quezon City, Manila

Need help with mobile phone which has not been resolved / agent was supposed to call back but never did / in process of changing mobile phone number so need help ASAP

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Always getting message that my number is already in use / Very poor coordination Agent need to be educated as to how resolve issues presented by customer instead of constantly saying sorry po Customers need resolutions to issues because saying sorry does not help!
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User's recommendation: Inquire first of what is offered - compare with other compsnies

Anonymous
map-marker Makati City, Manila

Problem not resolved

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Repoted that I am unable to order online because the hlobe mobile number I have already belonhd to someone else . My phone number will be changed but will take 24-48 hrs which is rather hard because I depend so much on my phone.There should be a better system when customers encounter this kind of problem .
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User's recommendation: Immediate resolution of problem