Globe Telecom Phone Numbers and Emails

Customer Service:

  • +6 327 730 2000
  • +6 327 730 1000
  • +6 327 730 1010

Globe Telecom Email:

custhelp@globetel.com.ph
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PissedConsumer Club

Contact Information

Globe Telecom Website:

Globe Telecom Help Center:

Corporate Office Address:

Globe Telecom
The Globe Tower, 32nd St 1643, 7th Ave, Taguig,
Metro Manila, Manil 1634
Philippines

Globe Telecom Customer Service Reviews

1.4 / 5
Bad
Mary Flor L
Double payment and line blocked
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1.8

Complaint not resolved for 22 days and line was blocked due to double payment? This is not an issue of unpaid but DOUBLE PAYMENT and my line is blocked due to this issue.

Already email, and chat with customer service even visited globe hub but seems useless and waste of time and issue unresolve still upto this date. I have attached payment confirmation several times and even showed this innthe globe hub but still not resolved. This is just a matter of simple denit and credit of account.

How come this is taking TOO LONG to resolve such a simple issue.
Kindly resolve ASAP as my payment is on a monthly basis and its a waste of money if we still pay despite unused days due to account blocked.
Your customer sevice and billing services are terrible and totally unsatisfactory. Foe other networks, this kind of issue is always promptly resolve on time.
I hope you can make great improvements soon.
Th

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Enos Eyh
Wala po signal ang globe Cimcard ko

It's been a while already that my simcard is not working. No signal. I'm having hard time contacting customer service because I'm in Hanoi, Vietnam.

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Guest-5180369
Customer service

We have tried to cancel our plan for several days now. (Because my connection is horrible!) The only way to do that is to send them a message over messenger.

The automated response asked me to give them my phone number so a globe representative can call me. After a few hours I received a message saying that they have tried calling me but I did not answer! I mean, I have my phone with me the whole time and I never received a call. I kept requesting a termination everyday but nothing happened!

I would just get the same message saying that they called and I did not answer! We also called their customer service but they can't connect us to the right people to terminate our account. All they said is to wait for their call! Why can't they just set up an online "unsunscribe" button?

Why are they making it so difficult? They're going to automatically renew my monthly plan in a few days and I am not going to pay for it!

Globe Telecom is a joke! I have moved to PLDT fiber and so far it's doing great for me!

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Helayne Ivh
Payment issue
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1.0

Slow Internet service,Poor access to the customer service agent if we have a problem with the internet services or cellphone..

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Summary of Globe Telecom Customer Service Calls

4.8K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Globe Telecom?

Product/ Service Question:

  • “CONNECTION”
  • “No internet”
  • “No Internet connection for 2days”

Request for Information Question:

  • “Need to know until when is my contract?”
  • “I want to follow up my repair request”
  • “I lost my globe sim can i have a new sim but same number”

Payments and Charges Question:

  • “About billing”
  • “Billing issues”
  • “For my bill issue”

Cards Question:

  • “My sim card was deactivated”
  • “Load Call Card failure”
  • “Regarding my globe simcard i was lost.”

Activation/ Cancellation Question:

  • “Follow up postpaid renewal”
  • “To deactivate my stolen sim”
  • “Activate sim”

Account Question:

  • “Issue on my call barring forgot the password help me to disable”
  • “For sim blocked”
  • “I want to close my gcash account to my old phone”

Staff Question:

  • “No service on my globe sim card”
  • “I need to speak customer service”
  • “Customer service”

Shipping and Delivery Question:

  • “Update on my delivery”
  • “I have not received my load”
  • “Hi Good Afternoon. My boss, lost his phone and I'm her assistant. I just want to inquire If she cant come to globe telecom to process and get the new sim card replacement on her loss SIM card, Can I go there with an affidavit of loss, Athorization”

Website/ Application Question:

  • “Follow up for cellsite rental”
  • “Follow up application of globe fiber 1599”
  • “Ff up application”

Return/ Replace Question:

  • “Change my # to a prepaid”
  • “I need to change my plan”
  • “Want to change adress”

Refund Question:

  • “Refund”
  • “File a complaint on refund for globe broadband application”
  • “Refund for my load”

Employment Question:

  • “Job apply”

Other Question:

  • “Regarding may data”
  • “My other Tm number PUK”
  • “Plans”

About

Summary

Globe Telecom is a media corporation that focuses on providing roaming and Internet services. The head office of the company is located in Metro Manila, Philippines. The company also has resident office in United States and Canada. Globe Telecom offers many different tariffs such as postpaid tariff, platinum tariff, prepaid and international tariffs and many more. Globe Telecom also provides 3G and 4G Internet connection. Aside from that the company offers a large number of bonuses such as extra minutes, free Internet megabytes and more.

Globe Telecom reviews and complaints

Globe Telecom is ranked 570 out of 2029 in Telecommunications category

Area Served

Asia, Other, Worldwide

Payment Methods

MasterCard

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